How A Retail Traffic Counter Improves Your Customer Service

Customer service is an important factor for consumers, and they usually consider this before they decide to visit you or do repeat business with you. Likewise, studies have shown that one negative experience from one customer can equal 12 positive experiences before it’s made up. Therefore, it’s always a good idea to do as much as you can for the customers, and a retail traffic counter can help you do this.

Competition

No matter what industry or niche you’re in, you’ve got competition. Likewise, more people are buying items online than ever before, and that number is going to keep rising. Online-only shops are growing their businesses significantly because they don’t have high overheads and operating costs. Whether you have a physical shop or not, a retail traffic counter for your website makes sense, according to Tyson Downs of Titan Web Agency.

Customer Is Right

With all the technological advancements, it’s not surprising that customers are still always right, even when they’re not. If you own a physical store, you can utilize these counters to tell how many people visit your store and how long they’re staying. Compare it to sales for the day, and you’ve got a better idea of how many people are buying. You can even seek the help of an accountant for this. Likewise, you can place a retail traffic counter in various areas of the store to see which departments are busiest. This can help you determine where to place more employees.

Use With POS

Likewise, you can choose a retail traffic counter to work in conjunction with a POS system. This can help you determine which items are selling best. Then, you can put displays out front where people can find them easily and quickly. It’s an excellent way to determine where displays should be based on where customers are going and what they’re hoping to find. For more information visit CountWise.

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